FAQ for Author Websites

FAQ - Frequently Asked Questions for Authors

How do I pick a Domain Name for my Author Website?

Picking a Domain Name for your website is an important step. There are several possibilities to consider. Should you use your “Author Name” (the name on your book’s cover), your Book’s Title, or your Self Publishing Company Name?

Check out the Get Your Domain Names on the “Starting Your Own Website” page. There is a link to a PDF download, and a link to watch a video webinar to help guide you in pick your website Domain Name.

What do I get with my Standard Website Package?

The Website design is based around a WordPress framework which utilizes a vast array of Themes and Plugins to help give your website the look, feel, and functionality you desire.

For more information follow the link to Website for Authors

What is Web Hosting and Do I need it for my Author Website?

Web Hosting is just as important as a Domain Name. They go together.  Web Hosting stores all of your website’s content, images, files, and other data on a shared server.

For more information follow the link to get your Questions Answered about Web Hosting.

How does my shopping cart get set-up?

Silver Knight Author Websites is here to help. We can configure and setup your shopping cart for you. We have a form to be completed that collects information about your products, prices, taxes, preferred shipping methods, etc.

For more information on what steps that are performed for the setup/configuration of the shopping cart, check out the Shopping Cart Setup/Configuration on the Website Enhancements page.

I just sold a book through my website. Now what happens?

When someone orders a book from your website, you will get an email about the new order. You should have a supply of books on hand to ship out. When you receive the new order notification email, do the following:

  • Look over the order for any special instructions from your customer
  • Look at the delivery method requested
  • Pack up a book, and sign it if you choose
  • Add postage to the package and drop it in the mail
  • Log into your shopping cart and go to the Manage Orders menu
    • Change the order status to shipped. Your customer will receive a Shipping Notification email

When keeping a supply of books on hand, check with your supplier to see if you can get quantity discounts. This is also a good idea so you can sell your books directly to people that you meet face to face.

Can I sell eBooks from my website?

Yes you can. Each of the recommended shopping carts allow for secure digital delivery for eBooks.

This is the easiest process for authors. There is nothing the author needs to do for eBook sales. The shopping cart will handle all the details.

You will receive an email order notification, and your customer will get a link to download the file to their computer. Your customer can then copy the eBook file to their eReader device, this is also known as “side-loading” the eReader.

They should check with their specific manufacturer on how to copy files onto their devices. Google and YouTube can also provide many tutorials for doing this for a specific device.

What is a Merchant Services Account?

A Merchant Services Account allows businesses to accept payment by credit cards. A Merchant Services Account is a preferred method of collecting payment when you are using a third party shopping carts, like  Quick Shopping Cart® or 1ShoppingCart™. You can check with your local bank to find out if they offer Merchant Services.

Silver Knight Industries LLC has partnered with e-onlinedata for their merchant services. Click on the link to find out about costs and fees. We wouldn’t recommend them if we were not happy with e-onlinedata’s services and support.

A couple of things to be aware of when shopping for Merchant Services.

  • Make sure you find out the length of the contract. Some contracts may not allow you cancel very easily, or charge you a cancellation fee.
  • Some application fees cost up to $300. Make sure you don’t pay that much.
  • Find out all of the Fees and Transactions costs for both the Merchant account and the Payment Gateway account. Typically there is a monthly fee for both and a % of each transaction on the Merchant account.
  • If you are getting estimates from your bank, make sure they include the cost of the Payment Gateway (Authorize.net) as well. Some neglect to inform people about this.

What is a Payment Gateway?

When you use a Merchant Account online, you will need a payment gateway. A payment gateway is similar to a Point of Sale terminal in a brick and mortar store, except it’s used in e-commerce transactions. It protects credit card details by encrypting data to ensure the information is protected as it’s passed between the customer and the merchant, and the merchant and the payment processor. Typically when you sign up for a Merchant Account you will be signing up for a payment gateway service at the same time.

As mentioned in the Merchant Account FAQ, find out about the Terms, Monthly Fees, & Transactions Fee. Use this link to e-onlinedata to see how much the Gateway Costs are for Authorize.net’s Gateway services.

Do I need an SSL Certificate for my website?

No, an SSL Certificate is not necessary when using 1ShoppingCart™ for selling your book. By using 1ShoppingCart™ the customer is taken to 1ShoppingCart™’s secure website for the financial transaction. You can tell it’s secure at checkout by looking at the beginning of the address bar and looking for https://.  The “https” indicates that the webpage is secure and that any data that is transmitted will be encrypted.  If you do not see the letter “s” in the “http” then the webpage is not secure and any data transmitted is vulnerable.

No, an SSL Certificate is not required when you are using the eJunkie Shopping Cart. This is similar to 1ShoppingCart. The transaction occurs on eJunkie’s servers.

Yes, an SSL Certificate is required when you are using  Quick Shopping Cart® (Recommended Shopping Cart). The SSL encrypts the data from your shopping cart to your Merchant Services account. You can get a SSL certificate when you sign up for the Quick Shopping Cart®. Just check the checkbox to add the SSL when you select the package you want.


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